Title: User Centred Design model (G2C2G) for rural e-governance projects

Authors: Charru Malhotra, Vijayaraghavan M. Chariar, Lalit K. Das

Addresses: Indian Institute of Public Administration (IIPA), I.P. Estate, Ring Road, Near ITO, New Delhi 110002, India. ' Center for Rural Development and Technology (CRDT), IIT Delhi, Hauz Khas, New Delhi 110016, India. ' Instrument Design and Development Center (IDDC), IIT Delhi, Hauz Khas, New Delhi 110016, India

Abstract: ICT has the potential to spawn innovative means of wealth generation in rural areas by providing timely information and public services. However an in-depth analysis of RASI in Tamil Nadu State of India, indicates that such e-government projects are usually designed from the perspective of bureaucrats, technocrats or donor bodies rather than from the perspective of the villagers. Based on a User Centred Design (UCD) approach, this paper proposes an inclusive strategy, titled Government to Citizen to Government (G2C2G), for designing rural e-governance projects that could address the needs of both the government and the governed.

Keywords: rural e-governance; UCD; user centred design; design issues; telekiosks; RASI; technology diffusion models; citizen participation; G2C2G model; traditional knowledge systems; community knowledge systems; electronic governance; rural areas; India; ICT.

DOI: 10.1504/IJEG.2009.030528

International Journal of Electronic Governance, 2009 Vol.2 No.4, pp.378 - 401

Published online: 20 Dec 2009 *

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