Title: Performance evaluation on quality of Asian e-government websites – an AHP approach

Authors: P.D.D. Dominic, Handaru Jati, G. Kannabiran

Addresses: Department of Computer and Information Science, Universiti Teknologi Petronas, 31750, Tronoh, Perak, Malaysia. ' Department of Computer and Information Science, Universiti Teknologi Petronas, 31750, Tronoh, Perak, Malaysia. ' Department of Management Studies, National Institute of Technology, Tiruchirapalli – 620 015, Tamilnadu, India

Abstract: The concept of website quality is consisting of many criteria: quality of service perspective, a user perspective, a content perspective or indeed a usability perspective. This research conducts some tests to measure the quality of e-government website of five Asian countries via web diagnostic tools online. We propose a methodology for determining and evaluate the best e-government sites based on many criteria of website quality. The approach has been implemented using analytical hierarchy process (AHP), the proposed model uses the AHP pairwise comparisons and the measure scale to generate the weights for the criteria which are much better and guarantee more fairly preference of criteria. Applying AHP approach for website evaluation has resulted in significant acceleration of implementation, raised the overall effectiveness with respect to the underlying methodology and ultimately enabled more efficient procedure. The result of this study confirmed that the e-government websites of Asian are neglecting performance and quality criteria.

Keywords: performance evaluation; e-government; electronic government; government websites; website quality; web diagnostics; analytical hierarchy process; AHP; Singapore; Korea; Japan; Hong Kong; Malaysia.

DOI: 10.1504/IJBIS.2010.034355

International Journal of Business Information Systems, 2010 Vol.6 No.2, pp.219 - 239

Published online: 01 Aug 2010 *

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