Title: Exploring citizens' intention to use e-government services: the role of cultural bias

Authors: Kalliopi Anastasopoulou; Spyros Kokolakis

Addresses: Department of Information & Communication Systems Engineering, University of the Aegean, Karlovasi, Samos 83200, Greece ' Department of Information & Communication Systems Engineering, University of the Aegean, Karlovasi, Samos 83200, Greece

Abstract: E-government initiatives often face citizens' mistrust, particularly when they involve the collection and processing of personal data. In this paper, we present the results of an empirical study regarding citizens' intention to use a new service offered by the Greek Ministry of Finance, the so-called 'tax card'. Tax card is used to collect information about everyday purchases and aims to diminish tax avoidance. We have examined the strong influence of cultural bias on the formulation of citizens' intention to use and concluded that different cultural types of people should be addressed in different ways in order to achieve broad adoption of e-government services.

Keywords: information privacy; risk perception; cultural theory; e-government; electronic government services; intention to use; cultural bias; mistrust; personal data; Greece; consumer purchases; tax avoidance; service adoption.

DOI: 10.1504/IJEG.2013.053378

International Journal of Electronic Governance, 2013 Vol.6 No.1, pp.3 - 19

Received: 10 Mar 2012
Accepted: 29 Jan 2013
Published online: 19 Apr 2013 *

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