Title: Diagnosing organisational health: a case study of Pakistani banks

Authors: Bilal Bin Saeed; Wenbin Wang; Rui Peng

Addresses: Dongling School of Economics and Management, University of Science and Technology Beijing, 30 Xueyuan Road, Haidian, Beijing, China; Department of Management Sciences, COMSATS Institute of Information Technology, University Road, Abbottabad, Pakistan ' Dongling School of Economics and Management, University of Science and Technology Beijing, 30 Xueyuan Road, Haidian, Beijing, China ' Dongling School of Economics and Management, University of Science and Technology Beijing, 30 Xueyuan Road, Haidian, Beijing, China

Abstract: Organisational diagnosis is an important health management activity in the performance management of organisations. This paper presents a case study for performing a diagnosis of the banks operating in the northern areas of Pakistan using a diagnostic model. The model uses leadership, strategy, systems, structure and environment variables to quantify the dimension of the diagnosis. The data used in the diagnosis is from the employees' assessment obtained from a subjective survey we conducted with respect to these five variables. The research uses the multi-attribute utility theory to calculate the overall health score of these banks for the year 2012 and 2011. The results show a bell curve in the overall banking industry with some banks in the disarranged state, most in a stable health condition and a few in the performing state. It also finds that the industry shows a slight improvement in its health in 2012 as compared to that of 2011.

Keywords: change management; organisational diagnosis; organisational health; organisational pathology; organisational performance; Pakistan; banks; diagnostic modelling; organisational change; employee assessment; banking industry; performance management; bank performance.

DOI: 10.1504/IJISCM.2014.065054

International Journal of Information Systems and Change Management, 2014 Vol.7 No.1, pp.43 - 69

Received: 06 Nov 2013
Accepted: 04 Jun 2014
Published online: 27 Oct 2014 *

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