Title: E-governance diffusion in the telecenters of Karnataka - a gender analysis

Authors: Lakshmi Shankar Iyer; R.N. Subba Rao

Addresses: R&D Centre, Bharathiar University, Coimbatore, Tamil Nadu – 641 046, India; Institute of Management, Christ University, Bengaluru, Karnataka – 560 029, India ' SSMRV College, No. 17, 26th Main, 36th Cross, Jayanagar 4th T Block, Bengaluru, Karnataka – 560 041, India

Abstract: E-governance is the interaction between a government and its citizens to deliver services in an efficient manner by means of information technology and telecommunication. The current study takes into account three aspects namely - economical, governance and services that impact the e-governance diffusion in the telecenters set up at the hobli level of Karnataka state. A framework is created with these aspects and validated through the present study. The study explores whether gender differentials exist in the e-governance diffusion process. The research adds up to the literature in establishing that gender differentials disappear when the e-governance is in the stage of maturity. One-way ANOVA is used to identify the gender differentials in e-governance diffusion through the NadaKacheri centres of Karnataka. The study proposes policy changes by the government to render better services and governance to the citizens.

Keywords: e-governance diffusion; telecenters; gender differences; citizen services; citizen benefit certificates; NadaKacheri centers; hoblis; Atalji JanaSnehi Kendras; AJSKs; transparency; electronic governance; accountability; ANOVA; India; government services.

DOI: 10.1504/IJBIS.2017.082890

International Journal of Business Information Systems, 2017 Vol.24 No.4, pp.452 - 468

Received: 04 Aug 2015
Accepted: 19 Sep 2015
Published online: 15 Mar 2017 *

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