Forthcoming Articles
International Journal of Economics and Business Research
Forthcoming articles have been peer-reviewed and accepted for publication but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.
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International Journal of Economics and Business Research (3 papers in press) Regular Issues
Abstract: This study investigates user trust and confidence in banking applications through a comparative analysis of HSBC Bank apps in Southeast Asia and Europe. Using latent Dirichlet allocation (LDA) topic modelling on 59,910 Google Play reviews, the analysis reveals significant regional differences. Southeast Asian users express substantially higher satisfaction (76.76% 5-star ratings) than European users (48.54% 5-star ratings). Negative reviews in Southeast Asia emphasise functional concerns (card services, transfers, persistent problems), while European negative reviews focus on update-related disruptions and account access issues. These patterns reflect differing digital banking maturity levels: Southeast Asian users engage primarily in confidence formation through reliable basic functionality, whereas European users focus on trust maintenance amid systemic changes. The study contributes to trust theory and offers actionable insights for banks operating across diverse regional contexts. Keywords: banking apps; trust; confidence; machine learning; text analytics; latent Dirichlet allocation; LDA; Southeast Asia; Europe. DOI: 10.1504/IJEBR.2026.10078705
Abstract: This study examines how psychological safety and psychological capital influence innovative work behaviour among commercial bank employees in Ho Chi Minh City, with intrinsic motivation positioned as an internal motivational mechanism. It addresses the limited evidence on employee innovative behaviour in the Vietnamese banking sector. A mixed-method design was employed. Measurement scales were refined through expert consultation and pilot testing, and 305 valid questionnaires from employees of state-owned and private commercial banks were analysed. The proposed relationships were tested using PLS-SEM with a two-stage approach because psychological capital was modelled as a higher-order construct comprising self-efficacy, hope, resilience, and optimism. The results indicate that psychological safety positively affects psychological capital and innovative work behaviour. Psychological capital positively influences intrinsic motivation and innovative work behaviour, while intrinsic motivation also has a positive effect on innovative work behaviour. In addition, psychological capital and the sequential path through psychological capital and intrinsic motivation jointly mediate the relationship between psychological safety and innovative work behaviour. This study provides a more integrated explanation of innovative work behaviour in banking and extends evidence from an under-researched emerging-market context, offering practical insights for fostering psychologically safe and motivating work environments in Vietnamese banks. Keywords: psychological safety; psychological capital; intrinsic motivation; innovative work behaviour; IWB; Vietnamese banking sector. DOI: 10.1504/IJEBR.2026.10078777
Abstract: The study used both positivism and interpretivism to examine the competitive dynamics of the South African telco industry. Leading to the application of multiphase mixed methods. The study triangulated multiple data sources to get in-depth insights into the telco competitive strategies in the South African telco landscape. The competitive strategies and financial statements of Vodacom, MTN, Cell C, Telkom, Rain, and Liquid Telecom were analysed to determine the competitive industry overview. The study discovered multifaceted factors that directly affect the competitive South African telco industry, such as market dominance, technological disruptions, 5G advancements, Independent Communications Authority of South Africa (ICASA) data price regulation, competition laws, and product differentiation. The results of this study provide a practical contribution on how mobile operators can strengthen their competitive strategies. Keywords: telecommunication; strategy; industry; competition; mobile operators; financial sustainability. DOI: 10.1504/IJEBR.2026.10078779 |
Open Access
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