Forthcoming and Online First Articles

International Journal of Services and Standards

International Journal of Services and Standards (IJSS)

Forthcoming articles have been peer-reviewed and accepted for publication but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.

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International Journal of Services and Standards (3 papers in press)

Regular Issues

  • Intellectual structure of salesforce control system research: mapping the domain using bibliometric tools   Order a copy of this article
    by Adil Khan, Sujit Kumar Patra, Sunil Kumar 
    Abstract: This study uses bibliometric techniques to synthesise past material to address various elements of Salesforce control system. The Scopus database is used in this study to assess the most productive authors, institutions, countries, and most referenced papers, etc. Data from Scopus 224 articles, entailing contributions from 357 authors, 87 journals, were analysed. The study used R-package (biblioshiny) and Vosviewer for conducting bibliometric review research. The Vosviewer software identifies the co-occurrence of authors, countries, sources, and so on, and Biblioshiny is used for impact analysis. This is a comprehensive research that provides a historical overview of significant advancements and analyses of salesforce control system. The data suggest that there is an increasing number of studies focusing on salesforce control system. These findings are used to propose directions for further research in this field, such as the need for methodological advancement and theoretical grounding.
    Keywords: salesforce control system; sales management; sales performance; sales compensation bibliometric analysis; Vosviewer.
    DOI: 10.1504/IJSS.2025.10066530
     
  • CEO characteristics, corporate social responsibility, and corporate performance: a systematic and bibliometric analysis   Order a copy of this article
    by Xiaolin Wang, Ai-Fen Lim, Kay-Hooi Keoy 
    Abstract: This paper examines the relationship between CEO characteristics, corporate social responsibility (CSR) strategy, and corporate performance (CP), by conducting a systematic literature review and bibliography analysis of 65 published articles from 2011 to 2022. Three underlying themes are found by a thematic analysis, including (1) the impact of CEO characteristics on CP via CSR as a mediator (2) the impact of CSR on CP via CEO characteristics as a moderator (3) the impact of CP on CEO dismissal (compensation or turn over) via CSR as moderator. Our results attest to the inconclusiveness of CEO characteristics and CP, and the inconsistency of CSR and CP by other scholars. Our results also find that CSR becomes an impact factor in CEOs’ career outcomes. Firms can take advantage of CEOs’ characteristics and really internalize CSR to improve their CP and to achieve the target of sustainable development goal 12.
    Keywords: chief executive officer; CEO; corporate social responsibility; CSR; sustainable development goal 12; corporate performance; CP; systematic literature review; SLR; bibliography analysis.
    DOI: 10.1504/IJSS.2024.10067340
     
  • Identify the characteristics of rural regions in China where e-commerce can effectively drive rural revitalisation   Order a copy of this article
    by Lishan Zhang, Jalaluddin Abdul Malek, Mohd Yusof Hussain, Jessica Liao 
    Abstract: In recent years, the rapid expansion of e-commerce has revolutionised global trade, offering profound implications for rural development. This study aims to identify the characteristics of rural regions in China where e-commerce can effectively drive rural development. By developing and proposing four propositions, this study seeks to pinpoint the specific regional attributes that enhance the benefits of e-commerce. These propositions indicate that e-commerce significantly promotes income in regions with underdeveloped retail industries, younger populations, unique agricultural products, and robust logistics systems. This study reviews the existing literature and case studies to support these propositions and discusses the mechanisms through which e-commerce influences economic and social outcomes in rural areas. Additionally, it addresses challenges such as digital literacy, Internet connectivity, and logistical infrastructure. This study underscores the importance of supportive policies, including improving digital infrastructure and providing financial incentives, to maximise the potential of e-commerce for sustainable rural development. This study contributes to the broader discourse on digital inclusion and sustainable development in rural regions, offering insights into how e-commerce can be leveraged to drive economic growth and improve livelihoods.
    Keywords: e-commerce; rural development; logistics; rural regions; China.

 

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