Forthcoming and Online First Articles

International Journal of Services Technology and Management

International Journal of Services Technology and Management (IJSTM)

Forthcoming articles have been peer-reviewed and accepted for publication but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.

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International Journal of Services Technology and Management (2 papers in press)

Regular Issues

  • How Does IT Enhance Hotel Operations and Management During COVID-19 Based on the Delone and McLean IS Success Model?   Order a copy of this article
    by Anthony Kong, Ming Wai Kwan, Carrie Li 
    Abstract: Information technology (IT) has significantly enhanced hotel operations and management, especially during the COVID-19 pandemic, which accelerated digitalisation and the adoption of contactless services. New technologies mitigate the pandemic's effects, maximising innovative processes, increasing brand awareness, and reducing risks. This transformation encourages technological advancement in the hotel industry, yielding positive impacts. This paper analyses the contributions of IT to enhancing hotel operations and management in China during the COVID-19 pandemic. It involves interviews with 20 Chinese hoteliers for practical insights and applies DeLone and McLean's information system success model. The study examines six dimensions: information quality, system quality, service quality, system use and usage intentions, user satisfaction, and net system benefits. The findings highlight IT's impact on hotel operations, sales and marketing, personalisation, online connectivity, social media engagement, customer relationship management, and strategic business planning. This ensures competitive edges in the Chinese hotel industry during the pandemic.
    Keywords: COVID-19; hotel operation and management; information technology.
    DOI: 10.1504/IJSTM.2024.10066725
     
  • The Sharing Economy as an Anti-Crisis Tool for Regional Development: the Experience of Russia and the European Union Countries   Order a copy of this article
    by Nadezhda Pilipchuk, Elena Materova, Alexey V. Shleenko, Valentina A. Rudenko, Natalia V. Poluyanova, Elena N. Sokolovskaya 
    Abstract: The aim of the research is to study the peculiarities of the sharing economy in Russia and the European Union countries, as well as to identify positive regional experience as anti-crisis tools for territorial development in the instability. The study conducted a comprehensive analysis of the structure and dynamics of the development of the sharing economy on a global scale, and between Russia and countries of the European Union. It is proved that in the countries of the European Union, the practices of the sharing economy are more widespread due to their desire for responsible consumption and reducing the burden on the ecosystem, however, lower purchasing power of the population and the search for rational consumption models create prerequisites for the advanced development of the sharing economy in developing countries. The article identifies the built-in mechanisms of the sharing economy that ensure the anti-crisis effect of regional development.
    Keywords: sharing economy; region; Russia; European Union; C2C trade; carsharing; carpooling; online freelancing; short-term rental of accommodation facilities.
    DOI: 10.1504/IJSTM.2024.10067847
     

 

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