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International Journal of Services and Standards

Title	Author(s)	Vol. and Issue nos.	Page nos.	Full-text article
Service innovation insights in the grocery retail service ecosystem	Xhimi Hysa; Luca Carrubbo; Francesca Iandolo; Antonietta Megaro; Giovanni Baldi	Vol.13 No.3/4	221-243
Protective shields: the drivers of adopting information security standards and complementarity with different security standards	Chia-Ming Sun; Kui-Ying Lin; Yu-Hsin Lai	Vol.13 No.3/4	195-220
The antecedents and consequences of the customer's attitude toward social media adoption: a meta-analytic approach	Ying Kai Liao; Tuan Cong Dao; That Thi Pham	Vol.13 No.3/4	160-194
The effects of the legal environment on cybersecurity	Kam C. Chan; Barbara Farrell; Patricia Healy; Maria Tan	Vol.13 No.3/4	147-159