Measuring and improving business process reliability
by Kepa Mendibil, Trevor J. Turner, Umit S. Bititci
International Journal of Business Performance Management (IJBPM), Vol. 4, No. 1, 2002

Abstract: Measuring the performance of a business process and moreover, improving the reliability of critical business processes has become an important issue for most organisations. This paper describes how three companies from different business environments improved the reliability of specific business processes using active monitoring techniques.

Online publication date: Sun, 13-Jul-2003

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