Acceptance of e-services among public employees: an empirical investigation from the Palestinian public sector
by Wasim Al-Habil; Mohammed Aboramadan; Mohammed Fares
Global Business and Economics Review (GBER), Vol. 23, No. 4, 2020

Abstract: This study aims to uniquely investigate the factors associated e-services acceptance in the Palestinian public sector. Our study is based on the framework of the technology acceptance model (TAM2). 612 questionnaires were collected from the employees of the Palestinian ministry of education and were valid for statistical analysis using SmartPLS. The study findings show that there exist positive relationships between prior experience, job relevance, output quality, result demonstrability and perceived ease of use and positive relationships between image, job relevance, output quality and result demonstrability and perceived usefulness. The findings also revealed that there are significant positive relationships between perceived ease of use and perceived usefulness with users' intention to use. Our results give evidence that TAM2 holds in the Palestinian context and provides useful recommendation including managerial intervention for better organisational e-services in the public sector. The study is one of the few studies that investigate the adoption of e-services in a non-western context.

Online publication date: Wed, 28-Oct-2020

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the Global Business and Economics Review (GBER):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com