The effect of an online live streaming quiz on the continuous use of mobile e-commerce platforms: an expectation confirmation model perspective
by Chung-Lun Wei; Mei-Ru Lin; Kuan-Yi Liao; Pin-Xuan Huang; Ching Wang; Li-Qi Lin
International Journal of Electronic Customer Relationship Management (IJECRM), Vol. 12, No. 4, 2020

Abstract: The advancement of information technology has driven the progress of mobile e-commerce platforms. Nowadays, consumers not only consider the product and the convenience of the user interface when choosing a platform, but also the interaction between them and the platform. Studies on promoting the use of the platform through online live streaming quiz remain less explored. This study uses the Shopee-quiz (a puzzle game with mobile apps on the Shopee e-commerce platform) and applies the expectation confirmation model (ECM) with perceived playfulness to examine the effect of ECM and perceived playfulness on the continuous use intention of the e-commerce platform. Questionnaires were collected in Taiwan, and partial least-squares technique was used to test the proposed model. Results indicate that confirmation positively affects the perceived usefulness and playfulness. Perceived usefulness, perceived playfulness and confirmation positively affect customer's satisfaction. In turn, customer's satisfaction and perceived playfulness positively affect the users' continuance intention. However, perceived usefulness has an insignificant effect on the continuance intention. The implications of the findings, future research directions and the study's limitations are also discussed.

Online publication date: Thu, 04-Mar-2021

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