Perspectives of performance management with holistic views: revisiting Baldrige Excellence Framework
by Mohan Karambelkar; Shubhasheesh Bhattacharya
International Journal of Business Excellence (IJBEX), Vol. 23, No. 3, 2021

Abstract: The purpose of this paper is to develop holistic views of organisation-wide performance management (OWPM) using the Baldrige Excellence Framework (BEF). The research papers, selected from Scopus database based on a holistic approach and BEF criteria, are reviewed and presented in a narrative format. The narratives are organised in five perspectives - organisation-wide processes, organisation-wide information, organisation-wide training, overall stakeholders, and hierarchical relationship. Practitioners can utilise these views and holistic approach for a deeper understanding of BEF for successful implementation. Researchers can explore different options or paths to explain or predict the high performance that leads to business excellence. Practitioners and researchers can utilise kaleidoscope thinking to discover innovative prospects for performance management.

Online publication date: Fri, 19-Mar-2021

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