Factors influencing consumers' adoptions of biometric recognition payment devices: combination of initial trust and UTAUT model Online publication date: Fri, 16-Apr-2021
by Dawei Liu; Wanying Tu
International Journal of Mobile Communications (IJMC), Vol. 19, No. 3, 2021
Abstract: This research examines the factors that influence the customers' intention in adapting biometric recognition payment device (BRPD) technology in a Fin-tech economy. Unified theory of acceptance and use of technology (UTAUT) model and initial trust are combined as the basis for the proposed research model. A questionnaire survey is adopted as a tool to collect the data. Research results reveal that initial trust, perceived risk, company reputation, and performance expectation have significant effects on consumer's behavioural intention to adopt the BRPD. It is also found that endeavour expectancy has an indirect influence on intention through performance expectancy. Demographic factors such as gender, age, and self-reported knowledge about BRPD moderate the relationship between behavioural intention to adopt BRPD and the predicting variables. Implications for practitioners and researchers are discussed.
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