Supporting the design of service contracts with interaction models
by Peter Rittgen
International Journal of Internet and Enterprise Management (IJIEM), Vol. 5, No. 1, 2007

Abstract: A service contract typically specifies the service level, i.e., the quality parameters of the service to be performed. In addition to this static part, there is also the need to specify the business interactions required to achieve the service level, which can be seen as the dynamic part of the contract. We suggest a procedure to derive both parts of the service contract from the same model of the interactions between service provider and client. This ensures the alignment of both parts and adds richer, behavioural semantics to the contract. We show the feasibility of the approach in a case study with a logistics service provider and its clients.

Online publication date: Mon, 04-Dec-2006

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Internet and Enterprise Management (IJIEM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com