Promoting trust in B2B virtual organisations through business and technological infrastructures Online publication date: Thu, 28-Dec-2006
by Ioannis Ignatiadis, Adomas Svirskas, Bob Roberts, Konstantinos Tarabanis
International Journal of Networking and Virtual Organisations (IJNVO), Vol. 3, No. 4, 2006
Abstract: The purpose of this paper is to propose ways to increase the level of trust in online Business-to-Business (B2B) communities, through the use of business and technological schemes. From the business point of view, two mechanisms are proposed: (1) the use of Service Level Agreements, special forms of contracts popular in the provision of IT services industry, which can be introduced to cover all legal and non-legal requirements of online trading; and (2) the establishment of Support Centres, which can act as intermediaries between companies in case of dispute, and which can guarantee the trustworthiness of the companies involved in e-commerce. From the technological point of view, the use of a peer-to-peer approach in B2B e-commerce is discussed. From an empirical perspective, the work within the framework of the European Union co-funded research project 'LAURA' is presented.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Networking and Virtual Organisations (IJNVO):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com
Our Blog 
Follow us on Twitter 
Visit us on Facebook