Realising what's missing: how does the sense of organisational belonging influence the success of enterprise resources planning implementation?
by Ibrahim Almatrodi
International Journal of Business Information Systems (IJBIS), Vol. 38, No. 4, 2021

Abstract: This paper examines the question of how the sense of belonging to an organisation on the part of the organisation's employees influences the success of the process of enterprise resources planning (ERP) implementation. The research seeks to address this question by employing a qualitative case study methodology, and specifically by conducting semi-structured interviews with an information technology (IT) manager, developers, implementers and users, and university managers. The study finds that a sense of organisational belonging influences the success of ERP implementation through psychological and managerial means, and through the use of power. It also includes recommendations from the perspective of the participants regarding how a sense of organisational belonging can promote this success.

Online publication date: Wed, 22-Dec-2021

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