Competitiveness metrics for small and medium-sized enterprises through multi-criteria decision making methods and neural networks
by Jones Luís Schaefer; Elpidio Oscar Benitez Nara; Julio Cezar Mairesse Siluk; Ismael Cristofer Baierle; Matheus Becker Da Costa; João Carlos Furtado
International Journal of Process Management and Benchmarking (IJPMB), Vol. 12, No. 2, 2022

Abstract: This paper aims to present a way to obtain competitiveness metrics for small and medium-sized enterprises (SMEs) in a country with emerging characteristics. Key performance indicators (KPIs) were selected through a bibliographical research and fuzzy-Delphi method. Competitiveness rates were obtained modelling these KPIs through a hybrid approach between VIKOR and TODIM methods, and artificial neural networks (ANNs). A set of 18 KPIs to evaluate, monitor and control SMEs competitiveness was defined. Individual competitiveness rates (ICRs) were obtained for SMEs and an average of 78.33 with the ANN × VIKOR hybridisation and 81.61 with the ANN × TODIM hybridisation (on a scale from 0 to 100). This paper can serve as parameter for other studies related to competitiveness evaluation. Through the KPIs set, it is possible to define measurement parameters, translating into better control and optimising possibilities for SMEs competitiveness, being used for comparisons and benchmarks for other similar Brazilian or global SMEs.

Online publication date: Mon, 21-Mar-2022

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Process Management and Benchmarking (IJPMB):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com