The effect of travel safety experience on passengers' satisfaction Online publication date: Thu, 07-Apr-2022
by Pankaj Deshwal
International Journal of Intelligent Enterprise (IJIE), Vol. 9, No. 2, 2022
Abstract: The aim of the study is to ascertain the dimensions of safety experience of the female passengers in metro rail services provided by the Delhi metro rail in India. The impact of these dimensions on satisfaction is to be assessed. The female safety experience dimensions are obtained by performing an exploratory factor analysis. A structured instrument was used to collect responses from the female passengers. As output of the present research, nine dimensions viz. experience with other passengers, teasing experience, feeling towards metro rail, staff experience, outside metro station experience, compartment experience, behaviour experience, entry experience and recovery experience emerged as dimensions that lead to female passenger satisfaction as regards Delhi metro rail services. Further, out of these nine dimensions, five dimensions, namely, feeling towards metro rail, experience with other passengers, recovery experience and staff experience are found to be statistically significant.
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