Real time asset tracking in field services using barcode system: a case study Online publication date: Mon, 27-Jun-2022
by G. Jegan Jose; S. PrasannaVenkatesan; S. Kumanan
International Journal of Services Operations and Informatics (IJSOI), Vol. 12, No. 1, 2022
Abstract: A field service management system essentially provides way for companies to support field operations including technicians, tools, cranes and supplies for effective execution. Manual tracking of assets is cumbersome, prone to inaccuracy and do not provide the level of needed information. Tool centers maintain the inventory of tools to fulfil on-site repairs need to be standardised and simplified. The research gaps exists in the literature on the use of technological systems in managing assets in field services. This motivates the need for developing tracking and tracing solution to increase visibility and control of field assets. In this research, we developed a barcode based tool tracking system which will fully automate the asset tracking process. The solution consists of three main components user interface, database and barcode. This helps to better manage the fleet of assets efficiently. The developed tool is validated for tools tracking of a power generating company.
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