Analysis of knowledge management dimensions contributing to successful implementation of Six Sigma: an empirical study Online publication date: Thu, 13-Oct-2022
by Anthony Bagherian; Mark Gershon; Vikas Swarnakar
International Journal of Knowledge Management Studies (IJKMS), Vol. 13, No. 4, 2022
Abstract: The goal of this research is to determine what elements of knowledge management (KM) influence the success of Six Sigma implementation programs in the automotive industry. According to a study conducted by different authors, over 60% of all corporate Six Sigma projects fail due to various misconceptions and incorrect SS knowledge management deployments. The research used a survey, which was disseminated to participants from Germany, the UK, and Sweden. The findings observed two essential elements of KM: 1) the company's forming 'expert systems to capture and circulate key skills and knowledge'; 2) knowledge sharing among the Six Sigma agents. The study's practical implications would assist institutions and academics in adopting these two elements into their knowledge management approach toward the deployment of SS. This study is an original contribution to the investigation of key elements of knowledge management in the European automobile industry, adopting a mixed-method research approach.
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