International consensus on data and information quality for better quality decision-making in higher education institutions Online publication date: Fri, 21-Oct-2022
by Faisal Syafar; Halimah Husain; Edy Sabara
International Journal of Productivity and Quality Management (IJPQM), Vol. 37, No. 2, 2022
Abstract: The main objective of this study is to develop a structured and comprehensive framework and strategy for obtaining high quality data and information in Indonesian higher education (HE) institutions. This study employs three research methods. A three-round international Delphi study was used in the first year of the study (reported in this paper). A national survey and a case study will be conducted in the second and third years. The integrated framework and strategy for forming a better HE system will consist of the triangulation of the findings of these three methods. The most significant findings of the Delphi study were the key data and information quality (DIQ) dimensions related to HE; the DIQ together with the factors impacting the problems in HE from technological, organisational, and personal approaches; and a strategic way to identify and correct DIQ problems to develop better decision-making to improve the competitive advantage of the national education system.
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