Same day delivery in B2C e-commerce systems in the UAE context Online publication date: Tue, 20-Dec-2022
by Mohammad Alsibaei; Salah Haridy; M. Affan Badar
International Journal of Advanced Operations Management (IJAOM), Vol. 14, No. 4, 2022
Abstract: This work aimed to investigate the effect of various factors on cost, customer satisfaction and cycle time with respect to same day delivery (SDD). Using survey and Pareto chart, four factors were identified as the most important: logistics resources ownership, operations management, IT infrastructure, and facility location. Analysis of variance (ANOVA) revealed that all the four factors were significant for cost. For customer satisfaction and cycle time, all factors except logistics resources ownership were found to be significant. Correlation between cost, customer satisfaction and cycle time was studied and regression models were developed. A multi-objective optimisation model was used to find the best levels of the significant factors to optimise SDD. Analytic hierarchy process (AHP) was used to determine the relative weights for the cost, customer satisfaction and cycle time. The findings would help e-retailers in decision-making. Since the survey was conducted in UAE, the result would be limited to UAE.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Advanced Operations Management (IJAOM):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com
Our Blog 
Follow us on Twitter 
Visit us on Facebook