The contingency and mediation relationships among internal capabilities, external partnerships, and service variety in manufacturing enterprises
by Jian Wang; Yike Sun; Xiaoyu Wu; Jie Gao
Asian J. of Management Science and Applications (AJMSA), Vol. 7, No. 2, 2022

Abstract: Service variety (SV) is increasing with the changing customer requirements, and how to support it may be impacted by the internal and external factors of manufacturing firms, i.e., three types of internal capabilities in design, manufacturing, and marketing; two types of external partnerships (EP), with suppliers and customers. How these factors impact SV is important for the strategy formulation of service operations. Two hypotheses are proposed and tested with empirical research on the matching relationships among SV, internal capabilities, and EP. Structural equation modelling (SEM) and qualitative comparative analysis (QCA) were adopted for examining the configurations among the above factors. The results suggested the EP play an important mediation role between internal capabilities and SV. Three kinds of configuration between internal capabilities and EP during SV were identified, i.e., R&D oriented, manufacturing oriented, and market oriented. At last, suggestions were proposed on the formulation and implementation of service operations strategy.

Online publication date: Fri, 16-Jun-2023

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the Asian J. of Management Science and Applications (AJMSA):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com