Analysing impact of IT investments on banks' performance using multi-stage DEA
by Ankit Mehrotra; Reeti Agarwal
International Journal of Information and Decision Sciences (IJIDS), Vol. 15, No. 2, 2023

Abstract: The paper studies the impact of investments made in information technology (IT) on firm performance. The paper makes use of multi-stage data envelopment analysis (DEA) to find out the marginal impact of IT investment on firm performance. The paper uses a three-stage DEA approach by introducing a new variable, i.e., communication expenses to study what bearing IT has on firm efficiency attainment. The paper also extends existing literature related to the indirect influence of IT on firm performance by making use of a non-parametric approach, DEA. To attain the aims of the study, data from a number of banks was considered for a period of five years. The study introduced IT variables at two stages of the analysis to analyse its marginal effect on efficiency outcome.

Online publication date: Mon, 19-Jun-2023

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