Assessing SADC e-government maturity through the lens of its cities Online publication date: Fri, 30-Jun-2023
by Vusumuzi Maphosa; Mfowabo Maphosa
Electronic Government, an International Journal (EG), Vol. 19, No. 4, 2023
Abstract: Efforts to integrate information and communication technologies (ICTs) by municipalities in developing countries to improve access to information, service delivery, promote citizen participation and engagement is worth pursuing. This research sought to evaluate 41 Southern African Development Community (SADC) cities' websites to determine the e-government level each municipality had attained regarding information flow, transactional processing, and website usability. During a two-month observation period of the selected 41 cities, eight cities did not have websites, 11 were not available, leaving 22 websites for evaluation. The evaluation was based on a heuristic assessment matrix we developed based on information maturity level and usability. The results revealed that most municipality websites excelled in one-way information flow and two-way interaction while lacking advanced levels. Overall, cities in South Africa ranked highly in terms of evaluations. The results appeal to governments to develop policies that stimulate e-government initiatives.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the Electronic Government, an International Journal (EG):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com
Our Blog 
Follow us on Twitter 
Visit us on Facebook