Factors affecting students' continued usage intention for e-learning in higher education in Jordan: extending UTAUT with COVID-19 perceived risk
by Ali Aljaafreh
International Journal of Public Sector Performance Management (IJPSPM), Vol. 12, No. 1/2, 2023

Abstract: The physical distancing recommendations issued by the World Health Organization (WHO), and the emergency laws and policies issued by the Jordanian government; have created the necessity of using information technology (IT) to provide contactless environment distance including e-payment, e-government, and distance learning. Therefore, the current research aims at identifying the factors affecting students' continued usage intention for e-learning including COVID-19 perceived risk, performance expectancy, effort expectancy, social influence, facilitating condition. The data was collected using an online survey from 441 respondents; however, 376 responses were valid for the statistical analysis. The valid data was analysed using SPSS and the findings revealed that all the independent constructs had a significant positive effect on students' continued usage intention for Microsoft Teams as an e-learning platform. The major contribution of this study is investigating the effect of COVID-19 perceived risk and confirming its positive relationship with continued usage intention.

Online publication date: Fri, 14-Jul-2023

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