The roles of servant leadership style, LMX style and leadership effectiveness on employees' engagement in Medina hotels Online publication date: Wed, 09-Aug-2023
by Mohammad A. Algarni; Ahmed Munshi
International Journal of Knowledge Management in Tourism and Hospitality (IJKMTH), Vol. 3, No. 2, 2023
Abstract: This study investigates the impact of servant leadership, with respect to leader-member exchange (LMX), on leadership effectiveness and employee engagement. This research was conducted in hotels in the city of Medina in Saudi Arabia. As a quantitative study, both probability and non-probability sampling methods were used to select the 220 participants, who were hotel employees from a variety of backgrounds. A survey data collection tool was used alongside a questionnaire, and the data was processed with SPSS software. The findings showed that the servant leadership style places a high value on helping followers instead of trying to align their interests with that of the company. Servant leadership plays a major role in influencing LMX. LMX was identified as a strong mediator of servant leadership. Also, it was found that LMX is an important mediator of follower engagement where leadership effectiveness is positively related to follower engagement.
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