Evaluation analysis on operational performance of public gyms and stadiums: a case study of Shantou city in China
by Jie Chen
International Journal of Knowledge-Based Development (IJKBD), Vol. 13, No. 2/3/4, 2023

Abstract: The 3rd Asian Youth Games, scheduled for Shantou, China, were cancelled due to the COVID-19 pandemic. The Asian Youth Games were expected to improve Shantou's urban construction, image, culture, and economy. However, public gyms and stadiums in Shantou are facing many operational and managerial obstacles that are rarely studied. Therefore, this study conducted an evaluation analysis of the operational conditions of public gyms and stadiums as the foundation for improvement. Based on responses from users, managers, and employees of Shantou's public gyms and stadiums, 9 secondary and 30 tertiary evaluation indices are developed and their weightage is calculated using axiomatic fuzzy set (AFS) theory and principal component analysis. It is discovered that several secondary indices, e.g., service quality, economic benefits, employee development, and employee rights and interests, significantly characterise the operational performance. Our analysis is expected to improve the operational performances of Shantou's public gyms and stadiums and retain public interest.

Online publication date: Tue, 12-Sep-2023

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