The path analysis of the fair regulation-staff turnover in high-star hotels: empirical evidence from Shandong, China Online publication date: Thu, 16-Nov-2023
by Yanan Li; Muhammad Shahid Khan
International Journal of Learning and Intellectual Capital (IJLIC), Vol. 20, No. 6, 2023
Abstract: A high turnover rate is one of the salient features of the hotel industry and one of the most significant challenges. The purpose is to explore the process of fair regulation affecting staff turnover in high-star hotels. The method applied is path analysis: the first step is to distribute the questionnaire and put forward hypotheses, and the second step is to verify the hypothesis. The questionnaire design is divided into four parts and 17 questions according to the logic of 'precondition-problems-measures-effects'. The results are as follows: first, the lower the degree of fair regulation, the stronger the tendency to change careers. Second, the stronger the tendency to change careers, the faster the action. Third, self-improvement management with organisational support can reduce the tendency or action to change careers. Fourth, self-improvement management with organisational support can reduce the turnover rate due to unfair regulation.
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