UTAUT and determinant factors for adopting e-government in Jordan using a structural equation modelling approach
by Sahem Nawafleh; Aseel Mazen Shawkat Fares
Electronic Government, an International Journal (EG), Vol. 20, No. 1, 2024

Abstract: This study was guided by the unified theory of acceptance and use of technology (UTAUT) to determine factors that affect citizens' adoption and use of e-government in Jordan. Quantitative exploratory descriptive methodology was adopted. Data was collected using questionnaires targeting Jordanian citizens through non-probability purposive sampling, with the sample comprised of 277 respondents. The data was analysed using SPSS and SEM-AMOS. The results show that the UTAUT factors explained moderate variance in behavioural intentions R² scored 55%. Moreover, behavioural intentions and facilitating conditions achieved moderate variance in e-government use R² = 41%. Further, education and residence were observed to be significant moderators. Following the results, implications, recommendations and directions for future studies are provided.

Online publication date: Tue, 05-Dec-2023

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