Burnout in the human service sector: causes, consequences and sustainable remedial measures
by Md. Saidur Rahaman; Syed Muhammod Ali Reza; Md. Mizanur Rahman
International Journal of Public Sector Performance Management (IJPSPM), Vol. 13, No. 1, 2024

Abstract: This paper's fundamental objective is to conduct a systematic literature review on burnout and sustainable coping mechanisms among human service sectors. Researchers have conducted an inclusive examination of 4,592 studies from PubMed, Taylor & Francis, Science Direct, WoS, and Scopus. Organisational factors (working hours, workload, and relationship with co-workers, supervisor support, job time, insecurity, etc.) and individual factors (professional inefficiency, emotion, clients, the complexity of the task, and resources) are the major causes of burnout. It has significant adverse effects on both employees and organisations in the human service sector. Many symptoms, i.e., emotional exhaustion, depersonalisation, and de-accomplishment, have been observed before experiencing emotional, behavioural, and physical burnout. Finally, both the individual and organisational effective measures can avoid burnout. The study's findings might work as a guideline for both employees and organisations to keep the level minimum or prevent burnout.

Online publication date: Mon, 08-Jan-2024

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