DMAIC methodology for productivity improvement of preventive maintenance in an oil and gas company Online publication date: Wed, 10-Jan-2024
by Sharfuddin Ahmed Khan; Abdullah Gamal Hasan Ba Jaboa; Palvisha Ishtiaq
International Journal of Business Excellence (IJBEX), Vol. 32, No. 1, 2024
Abstract: Maintenance is an integral part of any organisation success and improves customer satisfaction and increase profitability. The purpose of this study is to propose a systematic approach for implementing define-measure-analyse-improve-control (DMAIC) methodology in an oil and gas company's maintenance department using case based research. A well-known DMAIC techniques is implemented using tools such as value stream mapping (VSM) and 5 Why's. Result shows the improvement of considered case company's maintenance department performance in 20% reduction in PEC coordinator process, 50% reduction in inspection, cleaning process and assembly, and 25% reduction in pressure test. This study is unique in a sense that it is implemented in an oil and gas company to improve productivity of preventive maintenance operations and provide managerial insight to decision makers and practitioners.
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