Critical factors inhibiting information and communication technology (ICT) adoption in Côte d'Ivoire: a study of small and medium enterprises (SMEs) in metropolitan Abidjan
by N'Doli Guillaume Assiélou; Mario Bourgault
International Journal of Technology, Policy and Management (IJTPM), Vol. 24, No. 1, 2024

Abstract: The paper aims to investigate and categorise the barriers influencing information and communication technology (ICT) adoption among small and medium-sized enterprises (SMEs). A questionnaire-based survey was used to collect data from 77 owners/managers of SMEs in metropolitan Abidjan, Côte d'Ivoire. A research framework based on the technology-organisation-environment-individual-economy (T-O-E-I-E) model was used to guide the research effort. The results suggest that technological, economic and environmental factors such as unreliable basic fixed internet, cybercrime, a lack of government support and a high cost of access to fixed broadband internet are the most significant barriers to ICT adoption in the sample. Manufacturing firms had the most difficulties adopting ICTs; smaller enterprises also had more difficulties. The findings of this study offer valuable insights to SME owners/managers, policy-makers, financial institutions and local ICT companies wishing to understand why SMEs are slow to adopt ICTs, and actions that can be taken to strengthen the level of ICT adoption among SMEs.

Online publication date: Thu, 11-Jan-2024

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Technology, Policy and Management (IJTPM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com