Adoption of information systems in OCB in the pandemic era mediates personality relationships, organisational culture, and employee performance
by St. Sukmawati S.; Rabiyatul Jasiyah; Suriadi; Made Setini
International Journal of Intellectual Property Management (IJIPM), Vol. 14, No. 1, 2024

Abstract: Employee performance has an important role in maintaining the continuity of the bank's business, especially during a pandemic. Therefore, this study seeks to examine what factors are the drivers and barriers to employee performance within regional banks. Does adopting information systems in organisational citizenship behaviour help moderate personality and culture in employee performance? This research is quantitative, with purposive sampling as a method sample, where the object of research is rural banks in South Sulawesi Province, Indonesia. The analysis study of this research is conducted in 30 branch offices, by randomly selecting all employees who do not occupy leadership positions, but have more than three years of service; finally, a sample of 200 employees is obtained. This research was analysed by SEM analysis with AMOS as an application-processing tool. The results of the investigation show that organisational culture characteristics do not directly affect employee performance. Information systems in OCB can mediate personality and organisational culture on employee performance. A strong personality creates work emotions, and a compassionate work atmosphere encourages employees to work after hours.

Online publication date: Wed, 17-Jan-2024

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