Users' trust, spirit, flow, and intention to reuse e-mobile payments: explained by a combination of the attribution and adaptive structuration theories
by Sumiyana Sumiyana; Wulandari Agustiningsih
International Journal of Business Information Systems (IJBIS), Vol. 45, No. 2, 2024

Abstract: This study proposes that combining attribution and adaptive structuration theories could explain users' intentions to continue to use mobile payments. The users' trust and spirit reflect the combination of both ideas. The study's results show that this combination could enhance the users' cognitive flow when they make mobile payments. It implies that information and communication technology managers should consider information systems' reputations and users' faithfulness of appropriation. The reputation that is in the attribution theory suggested that information service officers should always maintain users' trust in their business relationships. On another side, the appropriation's faithfulness in the adaptive structuration theory implied that information service officers should have strategies to enhance users' spirits. Therefore, this study infers that trust and people's spirits could either complement or alternate other logical reasoning to explain the use of mobile payments. It implies that chief information service officers should emphasise users' spirits and trust in a combined fashion. This combination had consequences for developing users' experiential knowledge.

Online publication date: Thu, 01-Feb-2024

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