Applying the UTAUT2 model to determine factors impacting the adoption of Microsoft Teams as an online collaborative learning tool
by Chekfoung Tan; Muna M. Alhammad; Shao Hong Long; Diogo Casanova; Isabel Huet
International Journal of Smart Technology and Learning (IJSMARTTL), Vol. 3, No. 3/4, 2023

Abstract: This study aims to evaluate the adoption of Microsoft Teams as an Online Collaborative Learning (OCL) tool in higher education using the Unified Theory of Use and Acceptance of Technology 2 (UTAUT2) model. A survey was conducted with 85 postgraduate students from a UK university, which included open-ended questions to gather their feedback on using Microsoft Teams. Quantitative data was analysed using partial least squares, while thematic analysis was employed for qualitative data. The findings indicate that Hedonic Motivation and Habit play vital roles in students' adoption of Microsoft Teams for OCL. Furthermore, the qualitative data highlights the significance of user-friendly features and familiarity with the tool in promoting adoption. This research not only expands the application of the UTAUT2 model in evaluating the behavioural intention of utilising Microsoft Teams in OCL but also offers practical insights for educators on effectively integrating the tool into teaching and learning practices.

Online publication date: Wed, 28-Feb-2024

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