Assessing ICT and e-government service through UDC in Bangladesh: rural dwellers' economic benefits Online publication date: Fri, 01-Mar-2024
by Shah Md. Safiul Hoque; Md. Awal Al Kabir
Electronic Government, an International Journal (EG), Vol. 20, No. 2, 2024
Abstract: The study aimed to assess users' perceptions regarding the services of information and communication technology (ICT) and e-government through the union digital centre (UDC) in Bangladesh to benefit rural dwellers. The study adopted a case study method. A survey questionnaire was distributed among 639 individuals asking about their demographic details and assessing users' perceptions regarding ICT and e-government services through UDC, including a 5-point Likert scale. The findings anticipated a positive response regarding availability, cost, convenience and delivery of services. People were satisfied with the e-services provided by the Bangladeshi government to the rural dwellers. The study results would help the Bangladesh government acknowledge awareness of services in rural areas. It would also highlight the critical role played by UDC in rendering different e-services to rural people at low costs.
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