A proposed methodology for designing a government to business e-services roadmap Online publication date: Fri, 01-Mar-2024
by Nikolaos A. Panayiotou; Vasileios P. Stavrou
Electronic Government, an International Journal (EG), Vol. 20, No. 2, 2024
Abstract: The article aims to provide a roadmap methodology regarding the planning and the implementation of government to business (G2B) e-services. The methodology intends to establish a number of consecutive steps, in order to ensure that the voice of businesses will be taken into account during the e-services prioritisation. An original business-centric roadmap methodology was created, combining a plethora of previously designed e-government roadmaps with professional opinions from the government and the business sector. The proposed methodology achieves a balance between future business needs, future government strategy and the current situation, as the e-services prioritisation is exported. It also demonstrated the high importance of the stakeholders' participation during the prioritisation of G2B e-services, providing useful alternative perspectives, based on their preferences. The methodology has the potential to be adopted by governments worldwide, as it gives a business centric, complete and analytical view of the G2B e-services prioritisation process.
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