Comprehensive energy service customer value evaluation model Online publication date: Fri, 01-Mar-2024
by Wei Yao; Wei Han; Yong Zheng; Songyao Gao; Ran Li
International Journal of Global Energy Issues (IJGEI), Vol. 46, No. 3/4, 2024
Abstract: At present, there are a series of energy supply and consumption problems in society. The maintenance costs of heat, gas, electricity and other energy sources are high. The integrated energy system effectively reduces the contradiction between energy supply and demand and improves the comprehensive utilisation efficiency of energy through scientific and logical multi-source interconnection awareness. Based on the customer segmentation and customer value theory in the integrated energy field, this paper considers the current and potential costs of customers, and forms a comprehensive customer energy value estimation system. The combined weighting method based on the AHP-entropy weighting method weights the customer value evaluation index and establishes a density peak clustering algorithm based on the improved artificial bee colony. On this basis, a customer value evaluation model is established. The comprehensive energy customer value is collected, and the comprehensive energy adaptive service model of the integrated energy system is analysed.
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