An integrated framework for the alignment of stakeholder expectations with student learning outcomes Online publication date: Wed, 06-Mar-2024
by Gangaraju Vanteddu
International Journal of Information and Operations Management Education (IJIOME), Vol. 7, No. 3, 2024
Abstract: In this paper, two hypothetical frameworks are proposed through the application of quality function deployment (QFD) to integrate the current institutional level and program level student learning focus areas with the relevant institutional and program specific stakeholder expectations. A generic skillset proficiency expected of all the graduating students at the institutional level by the stakeholders is considered in the first QFD application example and a program specific knowledge proficiency expected at the program level by the stakeholders is considered in the second QFD application example. Operations management major/option is considered for illustration purposes at the program level. In addition, an assurance of learning based approach rooted in continuous improvement philosophy is proposed to align the stakeholder expectations with the relevant student learning outcomes at different learning tiers.
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