Impact of the COVID-19 pandemic on an aviation company: change management approach
by Ilona Skačkauskienė; Virginija Leonavičiūtė; Agnė Sakalauskė
International Journal of Learning and Change (IJLC), Vol. 16, No. 2/3, 2024

Abstract: Aviation is one of the most severely affected global industries by the COVID-19 pandemic, including passenger traffic, airport workforce, and operational processes: the total number of seats offered by airlines in 2020 decreased by about 50%, the number of passengers fell by about 60%, and this resulted in an estimated 371 billion USD loss in 2020 and 324 billion USD loss in 2021. Aviation industry organisations, including Lithuanian Airports, had to urgently adapt their operations and use the new opportunities to overcome the COVID-19 crisis and maintain a competitive advantage. In order to find out what measures have been taken to stabilise the situation, the empirical evaluation was conducted using methods of case study, statistical data analysis, content analysis and semi-structured interviews. The research results suggest that many obstacles to successful change and adaptation in the aviation sector can be overcome by the ability to respond quickly to changes in the external environment: several recovery scenarios, based on business best practices and examples, prepared in advance, enabled Lithuanian Airports to restore business operations.

Online publication date: Thu, 21-Mar-2024

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Learning and Change (IJLC):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com