Stakeholder analysis as tool for organisational learning in social services: does internal social capital play a role? Online publication date: Tue, 26-Mar-2024
by Nataša Rupčić; Matej Babšek
International Journal of Learning and Intellectual Capital (IJLIC), Vol. 21, No. 2, 2024
Abstract: This paper addresses the importance of stakeholder analysis as a tool for organisational learning in public organisations, with an emphasis on internal social capital as a facilitator of organisational change. In a case study of a Slovenian social service, the aim of the research was to determine if and to what extent social services conduct stakeholder analysis and use it in their organisational learning and what role internal social capital plays in this process. The results show that despite the fact that stakeholder analysis, organisational learning and internal social capital are present and well developed in the organisation, no significant relationship was found between these variables. The qualitative analysis revealed that the reason lies in the role and relationship with the ministry, on which the SWC's decision-making is heavily dependent. In this way, the paper identifies an important external impediment to organisational learning and change in a public organisation.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Learning and Intellectual Capital (IJLIC):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com
Our Blog 
Follow us on Twitter 
Visit us on Facebook