Co-worker relationship quality: the role of commitment and trust in China
by Sven Horak; Andreas Klein; Henning Ahlf; Bindu Arya; Shiming Xia
European J. of International Management (EJIM), Vol. 23, No. 1, 2024

Abstract: We utilise social exchange theory to investigate how interpersonal factors like trust and commitment influence co-worker relationship quality among a group of 346 Chinese white-collar employees. Our findings suggest that co-worker commitment positively influences co-worker relationship quality. Contrary to our expectations, there is no indication that co-worker trust directly affects co-worker relationship quality. Our findings suggest that commitment, rather than trust, plays a dominant role in co-worker relationship quality in the workplace in China. Further, stronger affective relationships between co-workers have a positive influence on trust and communication. We suggest that co-worker commitment is the central construct contributing to better co-worker relationships, triggered by affective ties, trust and interpersonal communication. Our study seeks to contribute to the further development of social exchange theory by drawing attention to the social exchange context. To explore the role exchange context plays on co-worker relationships, we recommend future research be designed to enable cross-cultural exploration.

Online publication date: Fri, 03-May-2024

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