Postal sector digitalisation: security and vulnerabilities
by Aikaterina Papanikolaou; Eleni Varvarousi; Eirini Gavala
International Journal of Applied Systemic Studies (IJASS), Vol. 11, No. 1, 2024

Abstract: The postal sector has seen a significant transformation throughout the years facing various challenges and opportunities. The development of e-commerce has led to an increase in parcel delivery services, hence generating innovative delivery alternatives and business models that have had a profound impact on the postal sector. The significant modifications along with the process of digitisation, highlight the need of fortifying a security-oriented culture. The fundamental values of security and confidentiality of postal communications are considered inviolable, requiring postal operators to rigorously enforce security measures while handling postal items. The role of education and training of postal and courier employees is also essential and can lead to the development of confidentiality and privacy aware staff culture inseparably connected to high quality postal and courier services. Associated protective measures, response planning and training of staff can lead towards secure organisations. Furthermore, compliance with technical standards can benefit customers and lead towards a more secure postal sector.

Online publication date: Tue, 25-Jun-2024

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