The effect of organisational structure on the performance of the telecommunications industry
by Mohammad Alawamleh; Loiy Bani Ismail; Faris Madani; Fandi Omeish
International Journal of Business Performance Management (IJBPM), Vol. 25, No. 4, 2024

Abstract: This research aims to explore the influence of organisational structure on performance among telecommunication industries. The study also aims to explore how organisational structure may assist telecommunication industries in enhancing performance. Researchers used qualitative research methods to conduct interviews with employees from a well-known telecommunication company in Jordan, each from a different position and different department, to gain a better understanding of the importance of organisational structure and its influences on the performance of the organisation. The organisational structure is the reason behind the success of all the departments in the whole organisation; it is what coordinates and organises the company by setting tasks for each employee, and assisting the flow of information between every department. As regards, the impact of organisational structure on performance leads to satisfied employees, which results in high performance. Many consumers deal with different kinds of services that the industry offers and, for organisations to deliver the best out of their services, the organisational structure is the most important factor in assisting them in delivering the highest quality of services and achieving organisational goals and objectives.

Online publication date: Tue, 02-Jul-2024

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