The role of user experience in shaping employees' dynamic capabilities-based model of job performance
by Agnieszka Bieńkowska; Katarzyna Tworek; Anna Sałamacha
European J. of International Management (EJIM), Vol. 24, No. 1, 2024

Abstract: This paper concerns inclusion of the User Experience (UX) in the Employees Dynamic Capabilities (EDC) based model of job performance, as a construct related to the currently changing job characteristics. The proposed theoretical framework is verified empirically on the sample of 550 organisations operating in Poland and in the USA. The verification shows that UX is a moderator of the relation between EDC, person-job fit, job satisfaction, work motivation, work engagement and job performance, and therefore might strengthen the overall impact of EDC on job performance.

Online publication date: Fri, 02-Aug-2024

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