IT innovations, service equity and brand innovativeness: an analysis and comparison of service industries
by Gözem Güceri Ucar; Stefan Koch; Gulden Asugman; Asli Basoglu
International Journal of Research, Innovation and Commercialisation (IJRIC), Vol. 5, No. 2, 2024

Abstract: Information technology innovations have become a strategic priority for service companies in building their brands and enhancing their customer-based brand equity. This paper develops a model relating innovation attributes and dimensions of customer-based brand equity of service brands, and puts brand innovativeness as a new moderator in this relationship together with perceived risk and perceived voluntariness of use. We use this model to look at the impact of service industry in this relationship through two survey-based quantitative studies, and find that the direct relationship between attributes of an IT innovation and dimensions of customer-based service brand equity shows some differences.

Online publication date: Mon, 05-Aug-2024

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