Benchmarking for best practice management: an approach for an engineering design organisation
by Salah Eldin Adam Hamza
International Journal of Process Management and Benchmarking (IJPMB), Vol. 2, No. 2, 2007

Abstract: This study proposes the Zairi Benchmarking Model (ZBM) approach to improve the design process in a local design engineering organisation in the Middle East. The ZBM is adopted in a meaningful, practical, insightful and balanced way. The study shows a wide application and how engineering organisations can achieve competitive advantages, efficient decision making and problem-solving capabilities, using the model. The paper concludes that the ZBM may be created by the design team and may be used as a template for engineering design development training.

Online publication date: Tue, 18-Sep-2007

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