Acceptability of internet voting and CRM principles among the internet savvy
by Alan D. Smith
International Journal of Business Information Systems (IJBIS), Vol. 3, No. 5, 2008

Abstract: Many of the more important aspects of internet-voting policies, practices, and procedure file sharing include economic impacts, ethical issues, technical issues, and the legality of web-enabled voting; especially in relation to CRM concepts. A sample of 100 fully employed, professional and semi-professional service management and internet users, representing a college-educated and knowledge-based sample derived from the metropolitan section of Pittsburgh, Pennsylvania, was generated. As evident from the factor-based, Principal-Components Analysis (PCA) hypothesis-testing, the basic tenets of Online Technology, Accessibility, Political Awareness, Registered Voters, and Gender Issues accounted for 69.2% (adjusted 67.5%) of the explained variance in willingness to vote if online and was statistically significance (F = 40.804, P = 0.000). The most important were online technology (i.e., perceiving in a very positive light registering online, confidence in such technology, and actually voting online) and increased accessibility, as measured by having computer and internet access among potential and active voters.

Online publication date: Sun, 01-Jun-2008

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